Frequently Asked Questions
What is the maximum parcel size?
The maximum accepted weight is 1,000 kg. There is no size limit. Details about parcel shipping
Can I send a fragile parcel?
Yes, but ETK Logistique declines all responsibility in case of breakage.
Do you handle perishable goods?
No, perishable products are not accepted. About storage
Do you deliver to the French overseas territories (DOM-TOM)?
Yes, we provide deliveries to the French overseas territories (DOM-TOM).
Do you provide packaging and labels?
Yes, we provide them directly at the warehouse.
Which goods are prohibited?
All goods classified as dangerous (ADR) are prohibited.
How should I pack my parcel?
Use sturdy, sealed packaging. If needed, we provide suitable packaging.
Learn more about packaging
What proof of deposit will I receive?
A deposit receipt will be provided to you.
Information about reception
What is the delivery time?
On average, within 3 business days after pickup.
Get started today! Satisfaction guaranteed
Join dozens of businesses in Switzerland and France and benefit from ETK Logistique’s services, your logistics platform for e-commerce at the gateway to the French-Swiss border.
